2 of 2 User Experience Jobs in Driffield

well-established organisation in Driffield to appoint an experienced IT Service Desk Manager. You will lead the Service Desk, drive improvements in processes and user experience, and own day-to-day performance across the function. The role requires managing SLAs, KPIs, and escalations, mentoring a technical team ...

with proven leadership skills, taking responsibility for the day-to-day performance of the Service Desk while driving improvements across processes, service quality and user experience. The Role As IT Service Desk Manager, you will be responsible for leading the Service Desk team and ensuring a high-quality, responsive … have the opportunity to take ownership of the Service Desk function, introduce improvements and develop processes that improve both efficiency and the end-user experience. Key responsibilities will include: Leading, supporting and developing the IT Service Desk team. Managing the day-to-day operation of the Service Desk. Monitoring ...