2 of 2 User Experience Jobs in East Kilbride

you the annual fee. Objectives & Measurement: Key Responsibilities including but not limited to: MICROSOFT 365 ADMINISTRATION & SUPPORT Resolve escalated M365-related tickets from local IT teams via Freshservice. Manage user lifecycle processes, including onboarding, offboarding, and license assignment. Monitor and communicate M365 service incidents and advisories. Perform regular tenant hygiene and compliance checks. Stay current with Microsoft roadmap updates … Monitor and troubleshoot HR system sync and Entra ID Connect servers. Manage Conditional Access policies and enterprise applications. Configure SAML SSO for business applications. Maintain dynamic groups and guest user hygiene. Administer access exceptions and bypass groups. SHAREPOINT ONLINE Oversee lifecycle management of SharePoint sites and ensure governance compliance. Supporting content updates to the global intranet. MICROSOFT TEAMS Assign … line with agreed SLAs. Platform Health: Completion of regular tenant hygiene tasks and proactive identification of issues. Change Management: Adherence to change control procedures with minimal disruption to services. User Enablement: Support for onboarding/offboarding processes and contribution to user adoption of M365 tools. Collaboration: Effective coordination with the Global Administrator and other IT teams to ensure More ❯

the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part … those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as … ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within More ❯