EUC Manager
Grantham, Lincolnshire, UK
James Andrews Technology
We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences … for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management … and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior stakeholders • Managing modern workplace technologies such as Microsoft 365, SharePoint, Power Platform, Defender, and ESRI ArcGIS What The Client More ❯
Employment Type: Full-time
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