1 of 1 User Experience Jobs in Halifax

Access Management (IAM) The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely … Produce operational reporting on queue health, service performance, risks, and trends. Identify recurring issues and drive service improvements to reduce incident volumes and improve user experience. Support resource planning, workload balancing, and prioritisation of operational activities. Maintain support procedures, knowledge articles, and operational documentation. Build strong working relationships with ...