1 of 1 User Experience Jobs in Harrow

link' to make referrals. Accurately log calls for incidents, problems and requests received by telephone, electronically or in person using the Trust's Service Desk ITSM system. Manage the user experience and their expectations by managing all contact (including telephone, email) with patients, relatives, and carers in a sensitive way, always ensuring patient confidentiality. About us At the … Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts … a workplace--we are committed to patients, to excellence and the wellbeing of our staff. Job description Job responsibilities Follow up re-opened support calls and agree with the user when a full resolution has been implemented. Obtain feedback from users to support the departments culture of continuous improvement. Provide a telephone service in support of the MyCare application More ❯