1 of 1 User Experience Jobs in Haywards Heath

Support Engineer will act as the main escalation point from the Service Desk, this individual will deliver expert troubleshooting and in-person assistance, ensuring smooth, secure, and reliable end-user technology experiences across the organisation. Key skills from the IT Support Engineer : Previous experience in IT Support, Desktop Support, or End User Computing (Level 2/… . Strong background supporting both Windows and macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT … Engineer: Serve as the senior escalation contact for complex or unresolved incidents passed on from the Service Desk. Deliver prompt and professional in-person support for hardware, software, and user experience issues. Ensure performance targets and service levels are consistently met across internal support teams. Provide advanced support for Windows 11 Enterprise, macOS, iOS, and Android operating systems. More ❯