2 of 2 User Experience Jobs in West Sussex

across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong … Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing or SME environments Knowledge of Cyber Essentials, disaster recovery or ERP systems ...

Durrington, Worthing – Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident … internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service ...