Senior IT Service Management Analyst
- Hiring Organisation
- A&O Shearman
- Location
- Neston, Cheshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data … insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management ...