1 of 1 User Experience Jobs in Northumberland

standards. Document support activities accurately using the IT helpdesk system. Deliver technical onboarding and system usage training to end users. Proactively recommend improvements to enhance system reliability and user experience. Required Skills & Qualifications: Industry-recognised IT certifications (e.g., CompTIA A+/Network+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting … and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory settings. Familiarity with validated systems and GxP environments. This is an excellent opportunity to join a collaborative, compliance-focused environment More ❯