2 of 2 User Experience Jobs in Salford

Desk offering.This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers’ internal IT teams.This hybrid role follows a 07:00 – 19:00 shift … to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the … and Team Lead, ensuring proactive communication and resolution. Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels. To succeed in this role, you should have experience with Active Directory, Office 365 administration, Microsoft Intune, Microsoft Teams, Group Policy, and basic network and hardware diagnostics. Knowledge of anti-virus tools, end-user security, and Service More ❯

Be Doing: AI/Automation & CRM Modernisation Lead rollout of 30+ AI/ML features including voice AI, automation, and predictive tools Overhaul the legacy CRM's UI/UX into a modern, high-performance platform Cybersecurity & Risk Management Own enterprise cybersecurity strategy, audits, and incident response Design post-attack processes and lead quarterly vulnerability assessments Infrastructure & Performance Optimise PHP … platform speed, uptime, and stability Zero breaches or vulnerabilities post-security audits Seamless integration of tools into unified systems Successful implementation and testing of a disaster recovery plan Positive user feedback on platform improvements Interested? Please Click Apply Now! Head of IT - Lead a Full-Stack Transformation More ❯