Service Delivery Manager
- Hiring Organisation
- Digital Waffle
- Location
- Waterlooville, England, United Kingdom
improve service performance, and drive continuous improvement across all IT service delivery functions. This is a leadership role focused on people, process, and customer experience—bringing structure, consistency, and calm control to service operations. Key Responsibilities Team Leadership Lead and develop Service Desk and Engineering teams Build a high … change processes Ensure SLA and service targets are consistently met Reduce service disruption and improve stability Drive operational efficiency and service improvements Customer Experience & Escalations Act as senior escalation point for service issues Ensure clear and timely communication during incidents Run service reviews with customers and track actions Align ...