IT Helpdesk Support
- Hiring Organisation
- Winsearch
- Location
- London, Holborn and Covent Garden, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £38000/annum
update the Service Knowledge Management System Contribute to client projects and proactive improvements, not just BAU tickets What you will need Minimum 3 years’ experience as a Service Desk Engineer, ideally within an MSP Proven experience handling 2nd line escalations Strong troubleshooting skills across hardware, software, and user … organised, able to plan and meet deadlines Calm, resilient, and professional under pressure Takes ownership and sees issues through to resolution Strong focus on user experience, with empathy for non-technical users A team player who can also take personal responsibility Confident, well-presented, and able to communicate ...