5 of 5 User Journey Map Jobs in London

User Researcher 6-Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 3 days a week onsite Must have current and active SC Clearance Government sector - Must have previous experience Key Responsibilities: Plan, lead, and deliver user research for public service … e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross ...

London We are seeking a SVP, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful … needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities ...

Security and automation Business Analysis (BA) Develop understanding of business processes, stakeholder management and solution design. Potential exposure to: Requirements gathering Process/user journey mapping Screen designs User stories Agile delivery processes SDET/Quality Engineering Learn how quality and automation are built ...

champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. … friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence ...

unique opportunity to shape how AI-enabled services are designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing … that leverage AI, data and automation. You'll work closely with multidisciplinary teams to ensure solutions are scalable, practical and aligned with both user needs and organisational goals. Essential Skills & Experience Strong experience designing end-to-end services within complex organisations Proven capability in service design methodologies, including ...