12 of 12 User Journey Map Jobs in England

and drive measurable improvements in conversion rates. This pivotal role will be responsible for designing and executing A/B and multivariate testing strategies, using insights to enhance user experience and maximise commercial performance. As the analytics expert within the digital team, you'll build and maintain robust tracking infrastructure via Google Tag Manager and harness the power … and revenue, including: Simple redirects and layout changes Complex multi-variant tests with sophisticated targeting rules Advanced modifications requiring custom CSS and JavaScript Dynamic content personalisation based on user attributes and behaviours Consider all elements including design, content and functional aspects; optimise the full digital user journey, including discover browse and search, landing pages … our call centre, as well as gathering feedback from the wider business Analytics & Measurement Own the GA4 measurement strategy for the website, ensuring comprehensive tracking of all key user interactions, engagement events, and conversion funnels Build and maintain custom GA4 reports, explorations, and dashboards to monitor performance across multiple dimensions (device, channel, audience segment, product line, etc.) Configure More ❯

Location: London or Birmingham (Hybrid) Position Type: Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end … actionable design solutions that address user needs and business goals. - Uncover Customer Insights Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes. - Promote Design Excellence Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the … Team Growth Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource. The skills you’ll need to succeed: - User Centred Design - Service Design - User Journey Mapping - Design Strategy - Customer Advocacy - Service Development - Workshop Coordination - Quantitative Analysis - Behavioural Analysis - Requirements Management - Design Pattern Recognition - Design More ❯

Location: London or Birmingham (Hybrid) Position Type: Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end … actionable design solutions that address user needs and business goals. - Uncover Customer Insights Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes. - Promote Design Excellence Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the … Team Growth Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource. The skills you’ll need to succeed: - User Centred Design - Service Design - User Journey Mapping - Design Strategy - Customer Advocacy - Service Development - Workshop Coordination - Quantitative Analysis - Behavioural Analysis - Requirements Management - Design Pattern Recognition - Design More ❯

communicating business objectives and business processes to technical teams whether internal colleagues or external service providers Assist technical teams in translating required functionality into application architecture. Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions. Ensure that requirements are captured as user stories using best practice … new eCommerce initiatives. Advise the delivery team of insights provided by the research team, ensuring solutions align to the research made available Utilise the CRO toolkit to ensure user stories are supported with supporting data. Assist the delivery Squads and Product Owner to identify, define and measure a series of eCommerce metrics and KPIs. Reporting on the outcome … agreed and maintained via the Product Owner. Work with multi-discipline teams across multiple locations and functions, specifically with (but not limited to) end-users, CRO, Web Analytics, User Research, and the delivery Squad(s) In the absence of the Product Owner, act as a proxy-PO and sign off features for release. Participates in and supports testing More ❯

people access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all.We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

business. Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused More ❯

business. Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused More ❯

Building and maintaining analytics frameworks that give clients a clear view of performance across channels and campaigns. Translating raw data into stories — uncovering insights about customer behaviour and journey friction points that drive meaningful change. Taking a hands-on role in setting up and managing client accounts, reporting structures, and data dashboards. Combine data from multiple sources to … ll bring: 5+ years’ experience in digital or marketing analytics , ideally agency-side Strong hands-on skills with GA4, doing things such as event-based tracking implementation and user journey mapping Experience with GTM , such as tag container setup, event tagging, and trigger configuration Experience working in a BigQuery environment would be advantageous The ability to More ❯

Building and maintaining analytics frameworks that give clients a clear view of performance across channels and campaigns. Translating raw data into stories — uncovering insights about customer behaviour and journey friction points that drive meaningful change. Taking a hands-on role in setting up and managing client accounts, reporting structures, and data dashboards. Combine data from multiple sources to … ll bring: 5+ years’ experience in digital or marketing analytics , ideally agency-side Strong hands-on skills with GA4, doing things such as event-based tracking implementation and user journey mapping Experience with GTM , such as tag container setup, event tagging, and trigger configuration Experience working in a BigQuery environment would be advantageous The ability to More ❯

Building and maintaining analytics frameworks that give clients a clear view of performance across channels and campaigns. Translating raw data into stories - uncovering insights about customer behaviour and journey friction points that drive meaningful change. Taking a hands-on role in setting up and managing client accounts, reporting structures, and data dashboards. Combine data from multiple sources to … ll bring: 5+ years' experience in digital or marketing analytics , ideally agency-side Strong hands-on skills with GA4, doing things such as event-based tracking implementation and user journey mapping Experience with GTM , such as tag container setup, event tagging, and trigger configuration Experience working in a BigQuery environment would be advantageous The ability to More ❯