3 of 3 User Journey Map Jobs in Manchester

Manchester (hybrid). The right candidate is a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences rooted in research. We are a collaborative and supportive cross functional team committed to creating experiences that meet our users’ needs. You will … also become part of a vibrant, rapidly growing global design practice. In this role, you’ll make an impact in the following ways: User-Centred Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviours, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyse end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities More ❯

are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases Continuous Improvement: Monitoring product performance and gathering customer feedback post-launch to identify areas for iteration … testing, ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals More ❯

are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases Continuous Improvement: Monitoring product performance and gathering customer feedback post-launch to identify areas for iteration … testing, ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals More ❯