2 of 2 User Journey Map Jobs in the UK excluding London

What You'll Do As a member of BCG’s Global IT UX Center of Expertise (CoE), you will be working on the user experience for employees. You’ll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and … Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end UX. Align with the … CoE Value Measurement framework to capture and track service quality, efficiency and advocacy. User Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Create meaningful and actionable More ❯

are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases Continuous Improvement: Monitoring product performance and gathering customer feedback post-launch to identify areas for iteration … testing, ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals More ❯