2 of 2 User Research Jobs in Birmingham

within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. … Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and analyse user ...

define priorities and ensure that the project remains on track. Own and manage the backlog, ensuring effective prioritisation. Lead a team to ensure that user stories and requirements are clearly defined. Collaborate with business stakeholders, ensuring expectations are managed effectively, while delivering value and meeting the requirements … experience of working within an Agile methodology framework. A solution focused approach and experience developing strategies that meet business needs. Proven experience in conducting user research, business analysis, creating user stories, managing the backlog, UAT etc. Strong communication and stakeholder management skills at all levels, with ...