6 of 6 User Research Jobs in East London

join a growing Digital Customer Experience practice, working on exciting transformation programmes where design, technology and customer experience come together. You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference. What will you be doing? Research … ideas to life. Work with multidisciplinary teams across design, technology and strategy. Use evidence and insight to influence stakeholders and drive better outcomes. Champion user-centred design, accessibility and service excellence. What are we looking for? Proven experience in Service Design, with a portfolio demonstrating your work from research ...

contact flows, IVR menus, and web triage pathways to eliminate failure demand ahead of major platform migrations. Shape AI & CCaaS Requirements: Translate citizen needs, user journeys, and operational pain points into clear functional specifications, user stories, decision trees, and procurement backlog items for modern CCaaS and conversational … model automated routing solutions. Agile Specification: Develop clear acceptance criteria, process flows, and backlogs consumable by internal IT teams, content designers, and external vendors. User Research & Prototyping: Plan and facilitate testing sessions with Hackney residents and staff to iterate both interim service tweaks and future AI interaction flows. ...

delivery of cross-system solutions, working with engineering to sequence work into testable, releasable increments and coordinating required rollouts with partner teams. Conduct user research with stakeholders and end users to deeply understand French operations, using that context to shape product and technical decisions. Collaborate with design ...

work as part of multidisciplinary agile scrum teams to deliver high-quality digital services. As an Interaction Designer at Mercator you will work with User Researchers and Frontend Developers, designing in the browser, to deliver highly user-focused and successful services. You will produce design concepts for digital … Interaction Designer you will: Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with ...

voicebots/chatbots), Robotic Process Automation (RPA) for legacy system bridging, and omnichannel CCaaS platforms. Empower & Coach Teams: Build and support multidisciplinary teams (developers, user researchers, service designers, business analysts) to deliver exceptional outcomes. Stakeholder Alignment: Negotiate and align competing directorate priorities around a unified Shared Front Door model. … political environments. Strategic Communication: Ability to translate complex technical, AI, and architectural concepts into clear, persuasive language for non-technical leaders and elected members. User-Centric Approach: Champion resident needs, accessibility, and the protection of vulnerable cohorts. Commercial Expertise: Experience with soft market engagement, tenders, and supplier management. Desirable ...

technologies and promote best practice. Content designers are responsible for writing the content that will help users. You will work with Interaction Designers, User Researchers, Developers. As a Content Designer you will be responsible for : Writing, editing and publishing high quality content that meets user needs and creates … make sure content is accurate Being accountable for delivering content assets that are accurate , timely , high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the departments style Being accountable for choosing the best format for displaying information ...