1 to 25 of 137 User Research Jobs in London

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary agile … team working on the Government Digital and Data Profession Capability Framework, which defines roles and skills across digital, data and technology. Your research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the … that support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

Senior User Researcher - Agentic AI/Quantitative Research Outside IR35: £475 - £525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM … powered services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI More ❯

Job Description As a Senior User Experience Researcher within the business accelerator team, you will work alongside design, product, content, and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products, working with stakeholders across functions and levels to have an impact at all stages of … design and product development. JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. We are part of one of … we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside design, product, content and engineer committed to creating customer-led products and services. You will play More ❯

transformation to modernise the systems and services that support property ownership across England and Wales. As the Head of Systems Value, you will provide senior leadership that brings together user research and business analysis to drive evidence-based decision making across the organisation. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and … of Systems Value on a fixed term appointment for 2 years and possible extension to a permanent placement. Job description As the Head of Systems Value, you will combine user research and business analysis to drive evidence-based decision making across HM Land Registry. You will be responsible for building and leading a cross-disciplinary team that integrates … qualitative user insights with quantitative business metrics to inform product strategy and organisational priorities. By utilising your expertise in both research methodologies and business analysis, you will establish frameworks for connecting user needs to business outcomes, lead research initiatives through the product lifecycle and partner with executive stakeholders to influence strategic direction. You will work with More ❯

My client, who are a government funded organisation, working within the public sector are looking for an additional User Experience Research Consultant to come in and work initially on a 12 week basis fully remote. You Must have had experience of working alongside Gov.uk, please do not apply if this is not the case! You will be a … User Experience (UX) Research specialist that is passionate about research, user centered design, and building great products. An advocate of rapid iterative testing during development and upfront product discovery research. You will have created and led UX Research processes and strategy within an agile development environment, whilst working across multiple teams and platforms. From lab … based testing, diary studies, in-depth interviews, user groups, or remote evaluations, you will bring the right set of tools to solve the problem/answer the questions. Working closely with design and development teams to ensure the UX specification is successfully translated into visual design and code you must offer 3-4 years' experience working at an Agency More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products … used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end More ❯

we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're looking for a User Researcher to join our Consumer Services function at Experian. You'll join a small but perfectly formed User Research team, playing an important role in shaping the … user experience across two of our product domains. You'll help us understand our customers deeply and make evidence-based decisions. Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch … evaluation. You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian. What you'll do Partner with designers and product managers to identify research opportunities. Plan and conduct research using a mix of methodologies, from usability testing and in More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned … environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned … environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

Role Summary As a UX Developer, you will be responsible for building intuitive, performant user interfaces that bring complex AI capabilities to life. This hybrid designer-engineer role bridges frontend development with user experience strategy, translating design vision into production-ready code. You’ll collaborate closely with product managers, engineers, and internal users to shape powerful, accessible, and … elegant user journeys across our growing AI platform. Key Responsibilities Lead UX efforts across our product - refining and improving complex user flows. Lead engineers to build pixel-perfect and user-friendly interfaces. Translate user needs and insights into actionable UI/UX proposals and frontend implementations. Inform the design of new features and products from scratch. … Establish and maintain design consistency, patterns, and accessibility across products. Run informal user research, usability testing, and feedback loops with internal and external users. Champion UX best practices and contribute to a design-oriented culture in an engineering-led environment. Optimize UI performance by implementing efficient coding techniques and minimizing load times, while establishing and documenting frontend best More ❯

Role Summary As a UX Developer, you will be responsible for building intuitive, performant user interfaces that bring complex AI capabilities to life. This hybrid designer-engineer role bridges frontend development with user experience strategy, translating design vision into production-ready code. You’ll collaborate closely with product managers, engineers, and internal users to shape powerful, accessible, and … elegant user journeys across our growing AI platform. Key Responsibilities Lead UX efforts across our product - refining and improving complex user flows. Lead engineers to build pixel-perfect and user-friendly interfaces. Translate user needs and insights into actionable UI/UX proposals and frontend implementations. Inform the design of new features and products from scratch. … Establish and maintain design consistency, patterns, and accessibility across products. Run informal user research, usability testing, and feedback loops with internal and external users. Champion UX best practices and contribute to a design-oriented culture in an engineering-led environment. Optimize UI performance by implementing efficient coding techniques and minimizing load times, while establishing and documenting frontend best More ❯

sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad’s next “Rising Star of the Year?” Our very own Head of … UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.” Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service … maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility More ❯

are seeking a Senior Product Designer (App) to join our diverse, dynamic, collaborative and creative Product Design team. In this role, you will create functional and appealing products, balancing user experience, business goals, and technology through research, prototyping, and collaboration with cross-functional teams including product managers, developers, optimisation and trading teams. You will create meaningful, accessible and … desirable experiences that delight our users. The responsibility Lead App Design Projects: Take ownership of the entire design lifecycle for key projects, from initial research and concept development to final implementation and iteration. User Research and Testing: Conduct user research, usability testing, and data analysis to inform design decisions and validate concepts. Collaboration: Work closely … with product managers, engineers, and other stakeholders to ensure design solutions meet user needs and business objectives. Prototyping and Wire-framing: Create high-fidelity wireframes, prototypes, and mockups using Figma. Design Systems: Develop and maintain design systems to ensure consistency across all product touch-points. Ensure best practice and governance are upheld with the maintenance of our Design Systems. More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times. Since … and deliver tangible health outcomes for tens of thousands of patients. You'll also help define how we embed design into our ways of working in the UK - from research and tooling to collaboration and feedback. This role is perfect for a senior designer who thrives on autonomy, enjoys close collaboration, and is excited about joining a small but … fast-moving team. In this role, you will Lead end-to-end design work for the UK product team - from research to wireframes and final UI, collaborating with the Senior Product Manager and Engineering Manager to design elegant solutions to complex problems Facilitate customer research, including prototype testing, to level up usability and continuously iterate, using patient insights More ❯

elegant experiences across complex enterprise platforms. This will be circa 500-515 per day, Inside IR35, Hybrid London (twice a week) and starting asap. What you’ll do Lead user research - interviews, surveys, usability testing, and heuristic reviews to uncover real user needs and behaviours. UX - Translate insights into seamless design solutions. Creating wireframes, mockups, user … s design system, ensuring visual and functional consistency. Collaborate closely with Product Managers, Engineers, and Business Stakeholders throughout the product lifecycle. What you’ll bring Prior experience with SAP user interface design (e.g., Fiori design principles, SAP Build, or related tools) would be a significant advantage, but not mandatory Experience conducting User Research such as Interviews, Surveys … etc. Solid UX expertise with a deep understanding of Human-Computer Interaction (HCI) principles and user-centred design. Extensive UX design experience with a portfolio showcasing successful execution of various design artifacts, including information architecture, interaction design, and visual design. Expertise with design tools such as Figma, Sketch, Adobe XD, or Axure. Experience in Insurance would be ideal Please More ❯

elegant experiences across complex enterprise platforms. This will be circa 500-515 per day, Inside IR35, Hybrid London (twice a week) and starting asap. What you’ll do Lead user research - interviews, surveys, usability testing, and heuristic reviews to uncover real user needs and behaviours. UX - Translate insights into seamless design solutions. Creating wireframes, mockups, user … s design system, ensuring visual and functional consistency. Collaborate closely with Product Managers, Engineers, and Business Stakeholders throughout the product lifecycle. What you’ll bring Prior experience with SAP user interface design (e.g., Fiori design principles, SAP Build, or related tools) would be a significant advantage, but not mandatory Experience conducting User Research such as Interviews, Surveys … etc. Solid UX expertise with a deep understanding of Human-Computer Interaction (HCI) principles and user-centred design. Extensive UX design experience with a portfolio showcasing successful execution of various design artifacts, including information architecture, interaction design, and visual design. Expertise with design tools such as Figma, Sketch, Adobe XD, or Axure. Experience in Insurance would be ideal Please More ❯

and digital transformation? We're looking for a Principal UX Designer to lead the design of intuitive, impactful digital products that improve lives. In this role, you’ll shape user experiences across web and mobile platforms, working closely with cross-functional teams in a fast-paced, agile environment. You’ll bring strategic thinking, creativity, and empathy to every design … decision—balancing user needs with business goals. 🔍 What We’re Looking For: 4+ years in a Principal/Senior/Lead UX role, with a strong portfolio of digital product design—ideally in healthcare or medtech. Expertise in user-centred design , UX strategy , and human-computer interaction . Proficiency in tools like Figma , ProtoPie , Adobe XD , or similar. … Experience with user research , usability testing , and translating insights into elegant design solutions. Strong communication skills—able to engage stakeholders and collaborate across design, product, engineering, and medical teams. A self-starter mindset with a passion for solving complex problems creatively. 🎯 Key Responsibilities: Design wireframes, storyboards, user flows, and prototypes. Lead UX strategy and contribute to product More ❯

and digital transformation? We're looking for a Principal UX Designer to lead the design of intuitive, impactful digital products that improve lives. In this role, you’ll shape user experiences across web and mobile platforms, working closely with cross-functional teams in a fast-paced, agile environment. You’ll bring strategic thinking, creativity, and empathy to every design … decision—balancing user needs with business goals. 🔍 What We’re Looking For: 4+ years in a Principal/Senior/Lead UX role, with a strong portfolio of digital product design—ideally in healthcare or medtech. Expertise in user-centred design , UX strategy , and human-computer interaction . Proficiency in tools like Figma , ProtoPie , Adobe XD , or similar. … Experience with user research , usability testing , and translating insights into elegant design solutions. Strong communication skills—able to engage stakeholders and collaborate across design, product, engineering, and medical teams. A self-starter mindset with a passion for solving complex problems creatively. 🎯 Key Responsibilities: Design wireframes, storyboards, user flows, and prototypes. Lead UX strategy and contribute to product More ❯