Lead User Researcher
South East London, England, United Kingdom
VE3
Role Summary We are seeking an experienced Lead User Researcher to lead user insight generation across a multi-stakeholder digital service. This role is pivotal in ensuring that service and product design decisions are grounded in evidence about real user needs, behaviours, and contexts. You will work in close collaboration with service designers, product managers, developers … and content designers to shape a user-centred service that is accessible, inclusive, and valuable to diverse user groups across both public and private sectors. Key Responsibilities 1. Research Planning and Execution Design, manage, and deliver an end-to-end user research strategy across discovery, alpha, beta and live stages. Select appropriate research methodologies (e.g., contextual inquiry … Lead inclusive research practices to engage participants with a range of access needs and digital competencies. 2. Analysis and Insight Synthesis Analyse qualitative and quantitative data to identify key user needs, pain points, behaviours, and workflows. Develop actionable user insights, prioritised by impact and mapped to service components. Build and maintain personas, needs statements, and journey narratives that More ❯
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