IT Support Engineer
- Hiring Organisation
- Bristow Holland
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience. Key Responsibilities: Provide 1st and 2nd line support via phone, email … devices, and access (e.g. onboarding/offboarding) Maintain accurate documentation and knowledge base articles Ensure excellent customer service and communication at all levels Support infrastructure availability across servers and networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience ...