Senior 3rd Line Service Desk Engineer - Reigate
Reigate, Surrey, South East, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Nextech Group Limited
for junior service desk engineers Manage and resolve complex incidents and service requests within agreed SLAs Support client onboarding, migrations, and project delivery tasks Monitor, maintain, and troubleshoot client infrastructure (remote and on-site) Ensure accurate documentation of systems, processes, and incident resolutions Build strong relationships with clients, ensuring professional and proactive service Propose and implement service improvements to … Desired) Strong knowledge of Microsoft 365, Azure AD/Entra ID Windows Server administration (AD, DNS, DHCP, GPO) Networking fundamentals (VLANs, firewalls, switches, Wi-Fi) Virtualisation technologies (Hyper-V, VMware) Backup technologies and monitoring tools Ticketing systems and ITIL best practices What We're Looking For Strong communication and customer service skills Ability to work independently and as part More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted: