IT Helpdesk Engineer – 1st & 2nd Line
- Hiring Organisation
- WE Talent
- Location
- GU46, Yateley, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £26000 - £40000/annum
queries where required. The 2nd Line Helpdesk Engineer will take ownership of more complex technical issues and escalations, providing advanced support across Microsoft technologies, infrastructure and networking environments. You will also support junior engineers, maintain technical documentation and occasionally visit customer sites when required. Key Responsibilities Provide remote … networking, including IP addressing, DHCP, DNS, switches and firewalls. Knowledge of antivirus and email security solutions, such as Sophos and Mimecast. Experience with VMware, Microsoft Hyper-V, Teams Voice, Autotask, Datto RMM or IT Glue would be advantageous for the 2nd Line position. Strong troubleshooting and problem-solving skills. ...