support incidents Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few. Execute basic system maintenance including software and operating system patching and software version … with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure Service More ❯
Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active Directory/Exchange Advanced understanding of computer hardware and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network … infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild More ❯
unfamiliar client/server network environment while assessing the quickest path to resolution. Assisting project teams in onboarding new clients and O365 and Sharepoint migrations. Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause. Set client expectations appropriately throughout the troubleshooting process. Utilize appropriate software utilities, Thrives' Protect software, and vendor or … incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues. Client/Server Connectivity issues (per SOP). Time Sensitive and VIP Workstation incidents. File Restores. Remote Access incidents (Citrix and Terminal Services). Networked Printer Issues. Qualifications 3 plus years' experience in providing on-site face-to-face IT Support in More ❯
in a wide cross section of business clients Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or … of incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Password Resets Networked Printer Issues Requirements Bachelor’s Degree, Technical Degree or equivalent work experience Excellent problem solver; able … coordinate between tasks 2-4+ years desktop support experience Knowledge of mobile device configurations and troubleshooting Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations Experience troubleshooting workstation hardware issues Knowledge and experience with Active Directory Ability to articulate technical information and convey to non-technical people Passionate about delivering excellent customer service Must be able to More ❯
and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor support (Nutanix, VMware). Physical DataCentre support and maintenance activities EndPoint Support; Build, support, and maintain Windows/Linux workstations Documentation & Compliance: Maintain and update knowledge articles, technical documentation, and support compliance … routing (layers 1-7) Recent demonstrated ability to build, deploy, support, and maintain both Windows servers and workstations, including virtual and physical server environments Significant recent working knowledge of VMware, VDI, ESXi, or a VMware certification (VCP, VCP-DV) Experience in producing clear, concise standard operating procedures for IT support operations UK Full Driving Licence Desirable Skills and … Experience: Industry certifications such as CompTIA A+/Network+/Security+, Microsoft Certified Professional (MCP) VMware/VCP, or Nutanix certifications are highly desirable Experience with Nutanix and Cohesity Experience with Linux Workstation and Server Support Working to standards in accordance with ISO27001, CyberEssentials Plus, UK Government MoD framework Knowledge and application of ITIL concepts, or an ITIL More ❯
storage, and endpoint technologies Willingness to learn and grow Process-oriented with focus on documentation and improvements Required Skills Proven experience in at least two of the following areas: VMware HyperV ITIL Service Management Citrix Azure Firewalls Networking, VLANs, Wireless Support Knowledge Areas Active Directory Group Policy Microsoft Office Microsoft Exchange Microsoft Workstation and Server OS Anti-Virus More ❯
Norwich, England, United Kingdom Hybrid / WFH Options
Atlasseo
Ensure that service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated and followed Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organisational IT security policies and industry best practices Ensure that security tools are regularly updated with the latest security … software for Apple Devices) Ability to perform day-to-day operational tasks for the following: Network switches and routers Wireless access network setups Experience in Virtualization (Hyper-V or Vmware) Working knowledge of Backup Solutions such as Veeam or Altaro Ability to follow the ITIL processes below: Change Management Service Asset and Configuration Management Certifications from Microsoft (MCSA - Server More ❯
London, England, United Kingdom Hybrid / WFH Options
Onyx-Conseil
Articles. Be an integral part of the Support team in supporting and delivering all aspects of services and a full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator), and general overall efficiency to deliver the best service to our Users. More ❯
business clients. Analyze and document unfamiliar client/server network environments to assess resolution paths. Assist project teams with onboarding new clients and migrations (O365, SharePoint). Rapidly analyze workstation incidents to determine causes. Set appropriate client expectations during troubleshooting. Use appropriate utilities and vendor tools for incident resolution. Monitor the Remote Service Center (RSC) Service Board for new … tickets. Prioritize and communicate about tickets effectively. Resolve incidents related to Mail/Office 365, client/server connectivity, VIP workstation issues, file restores, remote access, and network printers. Qualifications Over 3 years of on-site IT support experience in high-demand environments like trading floors. Strong communication and customer service skills. Ability to work independently with sound technical … and business judgment. Proficiency in troubleshooting, especially with O365, Active Directory, and Exchange. Experience with VMWare, MDT/SCCM, market data tools, networking, malware removal, mobile device management, Powershell, GPO, and Active Directory management. #J-18808-Ljbffr More ❯
on environment where our engineers build and test the systems, they design in a lab environment. This involves the following: Support complex client/server interaction problems and complex workstation issues such as registry-based issues and application conflicts. Perform advanced network consulting, design, installation, and support. Manage/configure SAN (Storage Area Networks) and NAS (Network Attached Storage … R2 and how to utilize and deploy them in an enterprise environment Strong knowledge of Microsoft SQL, including backups, generating reports and modifying stored procedures. Strong knowledge of VMware virtual environments, including advanced services for server virtualization, virtual desktop interface (VDI), and how to utilize/deploy them in enterprise and/or data center environments Strong knowledge of More ❯
measurable results. Duties and responsibilities consist of the following IT related functions, including but not limited to: Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/… updates/vSphere Installation Bundle (VIBs), and Oracle/SQL databases. Provide reporting such as, but not limited to: Server/workstations rebuilds VMware and standalone environments (Windows and Linux), management of Windows, VMware, and NetApp Filers. Coordinate and inform management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural … decommission/retiring of HW/SW. Perform back-ups, restores, purges and on-going management of data, systems, software and HW. Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes. Provide server/workstation security services. Provide remediation of vulnerabilities and ensure Symantec Endpoint More ❯
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
Netcool Omnibus Probes, Tivoli Integrated Portal, Tivoli Network Manager). Ability to design and build new hardware and software systems. Knowledge of Windows Server, Active Directory, Linux/UNIX, VMWARE ESX, VCenter, SAN Technologies. Qualifications for the Applications Engineer Degree or a qualification with equivalent demonstratable experience in a relevant Engineering Discipline. A valid Cisco Professional (CCNP) certification is More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
Netcool Omnibus Probes, Tivoli Integrated Portal, Tivoli Network Manager). Ability to design and build new hardware and software systems. Knowledge of Windows Server, Active Directory, Linux/UNIX, VMWARE ESX, VCenter, SAN Technologies. Qualifications for the Applications Engineer Degree or a qualification with equivalent demonstratable experience in a relevant Engineering Discipline. A valid Cisco Professional (CCNP) certification is More ❯
a wide cross section of business environments. Analyze and document an unfamiliar client/server and network environment while assessing the quickest path to resolution. Perform rapid analysis of workstation/server level incidents and consistently demonstrate the ability to determine the root cause. Provide consulting to clients on certain applications, Thrives’ best practices, and general computing processes. Troubleshoot … and resolve high level workstation, server and network incidents while following Thrives’ Standard operating procedures. Sets client expectations and provides regular updates/next steps appropriately throughout the troubleshooting process. Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents. Monitor the service desk service board for escalated service … incidents. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Networked Printer Issues Any Incidents escalated from Technical Support Engineers Qualifications: Basic: Bachelor’s Degree, Technical Degree or equivalent More ❯
communication and analytical skills, be a good team player as well as able to work independently and demonstrate initiative. The successful applicant will have the following responsibilities: System Administration: Workstation/server OS, server builds, ADS administration, maintain successful backups, WSUS for servers/workstations. Incident, Problem, Change Management: Log & take ownership of incidents, problems, and changes onto the …/2012, Anti-Virus Software, MS Office 2003 - 2010, Remote Access Tools, VPN. Experience with SharePoint, Windows OS 2003/2008 R2/2012, SAP, Citrix, XEN Server, VMWare, Symantec Backup Exec. Active Directory (DNS, DHCP, Groups). Ability to write, update, and maintain network schematics, work instructions, and procedures for the network infrastructure. Manage and maintain the order More ❯
communication and analytical skills, be a good team player as well as able to work independently and demonstrate initiative. The successful applicant will have the following responsibilities: System Administration: Workstation/server OS, server builds, ADS administration, maintain successful backups, WSUS for servers/workstations. Incident, Problem, Change Management: Log & take ownership of incidents, problems, and changes onto the …/2012, Anti-Virus Software, MS Office 2003 – 2010, Remote Access Tools, VPN. Experience with SharePoint, Windows OS 2003/2008 R2/2012, SAP, Citrix, XEN Server, VMWare, Symantec Backup Exec. Active Directory (DNS, DHCP, Groups). Ability to write, update, and maintain network schematics, work instructions, and procedures for the network infrastructure. Manage and maintain the order More ❯
Head promptly. Provide remote support for Flagship handovers involving Standing Naval Forces. Collaborate with technicians and engineers within CSU and NCI Agency. Requirements NATO Secret security clearance Experience with VMware Virtualisation technology Knowledge of SAN technology Experience in Windows workstation imaging Knowledge of Microsoft Server Technologies, Active Directory, Microsoft Exchange Experience with Application Server technologies Knowledge of ITIL More ❯
City of London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
bring in a personable 1st/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This is an office based role with an expectation to be in their … telephones, voice recordings, meeting rooms, laptops, mobile device configuration, printers and scanners Handle full desktop set up and applications for all users, new joiners, movers and leavers Conduct VDI workstation/PC/laptops maintenance, installations and support Maintain desktop equipment - monitors, zero/thin client devices and phones Order and maintain stock of all IT equipment Maintain IT More ❯
consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. … service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10/Windows 11 support, migration & Deployment. If More ❯
consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. … service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10/Windows 11 support, migration & Deployment. If More ❯
day ago Be among the first 25 applicants Knowledge and experience in VMware Virtualisation technology Knowledge of SAN technology Knowledge and experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management … establishes and maintains effective relationships with customers and gains their trust and respect. Start date: July 2025 Clearance: NATO Secret Location: Northwood, England (Onsite) Skills Knowledge and experience in VMware Virtualisation technology Knowledge of SAN technology Knowledge and experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience More ❯
endpoint security trends and technologies, proactively addressing potential vulnerabilities. 2. VDI Design and Implementation: - Collaborate with clients to assess their VDI needs and design customized solutions. - Implement and configure VMware Horizon View and related components to deploy VDI environments. - Ensure high availability, scalability, and performance of VDI systems. 3. Infrastructure Optimization: - Monitor VDI infrastructure for performance bottlenecks and implement … optimizations. - Troubleshoot and resolve complex issues related to virtualization and VDI environments. - Conduct capacity planning to meet current and future demand. 4. Documentation and Training: - Maintain detailed documentation of workstation configurations and procedures. - Provide training and knowledge transfer to team members and clients. 5. Technical Expertise:s. - Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access … 4+ years of experience working with Horizon virtual desktops - Working level understanding of end user device management technologies ( i.e. Workspace One, Apple Business Manager) along with Strong knowledge of VMware Horizon View, vSphere, VMware Cloud on AWS and Advanced Experience in Windows Desktop Operating Systems - Knowledge of AWS, specifically EC2, VPC, ELB, R53, RDS, IAM, and other infrastructure More ❯