part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the more »
and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA … Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP more »
and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA … Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP more »
UK sites, engaging company or service provider support where necessary Deploy, manage and support on-premise Windows and Linux servers within a Nutanix/VMware environment, addressing performance issues in a timely manner Ensure data backups, via HYCU & Veritas, are completed in accordance with company SOPs Telephony Administer and … encompassing service delivery tools e.g. Jira (or similar), Active Directory, Operating systems - Windows 10/11/Server (to 2022), Mac OS, Apple iOS, VMware, network storage, PC/Mac, Outlook/Exchange, Office 365 including SharePoint, Cisco UCaaS including Contact Centre (or similar), networking, TCP/IP, LAN … and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor, and other business related machines and software. Full driving license/car as more »
and the ability to communicate in non-technical terms with key stakeholders. Deep knowledge in the following is essential: Microsoft Systems at Enterprise and Workstation Levels Virtualisation Technologies, especially VMware Network infrastructure at LAN, WAN and Multi-Site Internet/Intranet levels. Security of Connected Services, Cloud Based more »
/architectures is essential, along with a drive towards security and efficiency. Deep knowledge in the following is essential: · Microsoft Systems at Enterprise and Workstation Levels · Virtualisation Technologies, especially VMware · Network infrastructure at LAN, WAN and Multi-Site Internet/Intranet levels. · Security of Connected Services, Cloud Based more »
