support incidents Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few. Execute basic system maintenance including software and operating system patching and software version … with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure Service More ❯
unfamiliar client/server network environment while assessing the quickest path to resolution. Assisting project teams in onboarding new clients and O365 and Sharepoint migrations. Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause. Set client expectations appropriately throughout the troubleshooting process. Utilize appropriate software utilities, Thrives' Protect software, and vendor or … incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues. Client/Server Connectivity issues (per SOP). Time Sensitive and VIP Workstation incidents. File Restores. Remote Access incidents (Citrix and Terminal Services). Networked Printer Issues. Qualifications 3 plus years' experience in providing on-site face-to-face IT Support in More ❯
London, England, United Kingdom Hybrid / WFH Options
Onyx-Conseil
Articles. Be an integral part of the Support team in supporting and delivering all aspects of services and a full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator), and general overall efficiency to deliver the best service to our Users. More ❯
business clients. Analyze and document unfamiliar client/server network environments to assess resolution paths. Assist project teams with onboarding new clients and migrations (O365, SharePoint). Rapidly analyze workstation incidents to determine causes. Set appropriate client expectations during troubleshooting. Use appropriate utilities and vendor tools for incident resolution. Monitor the Remote Service Center (RSC) Service Board for new … tickets. Prioritize and communicate about tickets effectively. Resolve incidents related to Mail/Office 365, client/server connectivity, VIP workstation issues, file restores, remote access, and network printers. Qualifications Over 3 years of on-site IT support experience in high-demand environments like trading floors. Strong communication and customer service skills. Ability to work independently with sound technical … and business judgment. Proficiency in troubleshooting, especially with O365, Active Directory, and Exchange. Experience with VMWare, MDT/SCCM, market data tools, networking, malware removal, mobile device management, Powershell, GPO, and Active Directory management. #J-18808-Ljbffr More ❯
on environment where our engineers build and test the systems, they design in a lab environment. This involves the following: Support complex client/server interaction problems and complex workstation issues such as registry-based issues and application conflicts. Perform advanced network consulting, design, installation, and support. Manage/configure SAN (Storage Area Networks) and NAS (Network Attached Storage … R2 and how to utilize and deploy them in an enterprise environment Strong knowledge of Microsoft SQL, including backups, generating reports and modifying stored procedures. Strong knowledge of VMware virtual environments, including advanced services for server virtualization, virtual desktop interface (VDI), and how to utilize/deploy them in enterprise and/or data center environments Strong knowledge of More ❯
communication and analytical skills, be a good team player as well as able to work independently and demonstrate initiative. The successful applicant will have the following responsibilities: System Administration: Workstation/server OS, server builds, ADS administration, maintain successful backups, WSUS for servers/workstations. Incident, Problem, Change Management: Log & take ownership of incidents, problems, and changes onto the …/2012, Anti-Virus Software, MS Office 2003 - 2010, Remote Access Tools, VPN. Experience with SharePoint, Windows OS 2003/2008 R2/2012, SAP, Citrix, XEN Server, VMWare, Symantec Backup Exec. Active Directory (DNS, DHCP, Groups). Ability to write, update, and maintain network schematics, work instructions, and procedures for the network infrastructure. Manage and maintain the order More ❯
communication and analytical skills, be a good team player as well as able to work independently and demonstrate initiative. The successful applicant will have the following responsibilities: System Administration: Workstation/server OS, server builds, ADS administration, maintain successful backups, WSUS for servers/workstations. Incident, Problem, Change Management: Log & take ownership of incidents, problems, and changes onto the …/2012, Anti-Virus Software, MS Office 2003 – 2010, Remote Access Tools, VPN. Experience with SharePoint, Windows OS 2003/2008 R2/2012, SAP, Citrix, XEN Server, VMWare, Symantec Backup Exec. Active Directory (DNS, DHCP, Groups). Ability to write, update, and maintain network schematics, work instructions, and procedures for the network infrastructure. Manage and maintain the order More ❯
City of London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
bring in a personable 1st/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This is an office based role with an expectation to be in their … telephones, voice recordings, meeting rooms, laptops, mobile device configuration, printers and scanners Handle full desktop set up and applications for all users, new joiners, movers and leavers Conduct VDI workstation/PC/laptops maintenance, installations and support Maintain desktop equipment - monitors, zero/thin client devices and phones Order and maintain stock of all IT equipment Maintain IT More ❯
endpoint security trends and technologies, proactively addressing potential vulnerabilities. 2. VDI Design and Implementation: - Collaborate with clients to assess their VDI needs and design customized solutions. - Implement and configure VMware Horizon View and related components to deploy VDI environments. - Ensure high availability, scalability, and performance of VDI systems. 3. Infrastructure Optimization: - Monitor VDI infrastructure for performance bottlenecks and implement … optimizations. - Troubleshoot and resolve complex issues related to virtualization and VDI environments. - Conduct capacity planning to meet current and future demand. 4. Documentation and Training: - Maintain detailed documentation of workstation configurations and procedures. - Provide training and knowledge transfer to team members and clients. 5. Technical Expertise:s. - Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access … 4+ years of experience working with Horizon virtual desktops - Working level understanding of end user device management technologies ( i.e. Workspace One, Apple Business Manager) along with Strong knowledge of VMware Horizon View, vSphere, VMware Cloud on AWS and Advanced Experience in Windows Desktop Operating Systems - Knowledge of AWS, specifically EC2, VPC, ELB, R53, RDS, IAM, and other infrastructure More ❯
