and managing tickets through resolution or escalation. Provide technical support to end users. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a … Active Directory Cloud (Azure, AWS, or Google Cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualization (Hyper-V/VMware) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP More ❯
part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the More ❯
Troubleshooting/Root Cause Analysis, Documentation write-ups for Knowledge Base Articles Support team member supporting all aspects of services and client support, including Workstation Imaging, Hardware Configurations, Software and Hardware Deployment, AD Management, Asset Management, Ticket Queuing (Alloy Navigator), and overall service efficiency. Serve as the primary contact … Active Directory management, including security groups, LDAP, and deployment. Citrix XenApps administration, maintenance, and support. Windows Server 2012/2016 design, deployment, and support. VMware virtualization environments. Backup solutions and applications. Networking design, troubleshooting, and installation (VLAN, routing, switching, TCP/IP, OSI model). Router maintenance, wireless configuration More ❯
environment while assessing the quickest path to resolution. Assisting project teams in onboarding new clients and O365 and Sharepoint migrations. Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause. Set client expectations appropriately throughout the troubleshooting process. Utilize appropriate software utilities, Thrives … but not limited to the following: Mail Application/Office 365 issues. Client/Server Connectivity issues (per SOP). Time Sensitive and VIP Workstation incidents. File Restores. Remote Access incidents (Citrix and Terminal Services). Networked Printer Issues. Qualifications 3 plus years' experience in providing on-site face More ❯
of business clients Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities, Thrives … to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Password Resets Networked Printer Issues Requirements Bachelor's Degree, Technical Degree or equivalent work … z2bz0 years desktop support experience Knowledge of mobile device configurations and troubleshooting Experience installing, troubleshooting, and customizing Microsoft Office including Outlook configurations Experience troubleshooting workstation hardware issues Knowledge and experience with Active Directory Ability to articulate technical information and convey it to non-technical people Passionate about delivering excellent More ❯
City Of London, England, United Kingdom Hybrid / WFH Options
Crone Corkill
/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This is an office based role with an … laptops, mobile device configuration, printers and scanners Handle full desktop set up and applications for all users, new joiners, movers and leavers Conduct VDI workstation/PC/laptops maintenance, installations and support Maintain desktop equipment - monitors, zero/thin client devices and phones Order and maintain stock of … What skills do you need to be an IT Support Analyst? Experience providing 1st/2nd Line Support in the financial/banking industry VMware (Horizon desirable) Active Directory/EntraID O365 admin Windows (2020, 2011) & Windows (2012, 2016 and Azure Cloud) Experience with hardware/software builds Experience More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Crone Corkill
/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This is an office based role with an … laptops, mobile device configuration, printers and scanners Handle full desktop set up and applications for all users, new joiners, movers and leavers Conduct VDI workstation/PC/laptops maintenance, installations and support Maintain desktop equipment - monitors, zero/thin client devices and phones Order and maintain stock of … What skills do you need to be an IT Support Analyst? Experience providing 1st/2nd Line Support in the financial/banking industry VMware (Horizon desirable) Active Directory/EntraID O365 admin Windows (2020, 2011) & Windows (2012, 2016 and Azure Cloud) Experience with hardware/software builds Experience More ❯