Service Desk Analyst
- Hiring Organisation
- Devonshire Appointments
- Location
- S66, Hellaby, Rotherham, South Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online … ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party ...