Head of Customer and Operation Strategy
Salford, Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Central Services
Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our … a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data … cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director More ❯
Employment Type: Permanent
Salary: GBP Annual
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