IT Vendor Manager
City of London, London, United Kingdom
Paymentology
time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. Were looking for an IT Vendor Manager to oversee our strategic vendor relationships and ensure that third-party technology and service providers deliver exceptional performance and value. This role is vital to our … operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring compliance with contractual … obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality More ❯
Employment Type: Permanent
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