5 of 5 Verint Jobs

Excellent stakeholder management and communication skills. Ability to prioritise effectively in a fast-paced operational environment. Desirable Experience using Amazon Connect Workforce Management, NICE, Verint, Genesys or Calabrio. Experience with Power BI or other reporting tools. Knowledge of SQL, DAX or Power Query. Understanding of contact centre performance drivers ...

adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data ...

translating complex datasets into clear insight, options, risks and commercially grounded recommendations. Proactive, organised, and self-sufficient working style. Experience with WFM tools (e.g., Verint, Calabrio, ControliQ or similar) Exposure to financial planning and budgeting processes Knowledge of SQL or data querying tools Experience working in high-volume, fast ...

marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires ...

optimization. Qualifications 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field. Exposure to Verint Workforce Management or other workforce optimization platforms. Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management. Experience supporting contact ...