2 of 2 Verint Jobs

Excellent stakeholder management and communication skills. Ability to prioritise effectively in a fast-paced operational environment. Desirable Experience using Amazon Connect Workforce Management, NICE, Verint, Genesys or Calabrio. Experience with Power BI or other reporting tools. Knowledge of SQL, DAX or Power Query. Understanding of contact centre performance drivers ...

adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data ...