5 of 5 Verint Jobs

adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data ...

driving the adoption of new playbooks or frameworks across different operational units.Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints.Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality.SQL or Data ...

Knowledge Management sales experience; at minimum, experience selling solutions adjacent to eGain’s space (e.g. candidates from the ecosystem around Salesforce, ServiceNow, Genesys, NICE, Verint, Pegasystems, Zendesk, Coveo, contact-center technology, enterprise AI, or KM vendors such as USU, Empolis, PollyHelp, KMS Lighthouse) Good understanding of AI, automation ...

automation and process optimization.Qualifications3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.Exposure to Verint Workforce Management or other workforce optimization platforms.Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.Experience supporting contact center operations ...

process optimization. Qualifications3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field. Exposure to Verint Workforce Management or other workforce optimization platforms. Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management. Experience supporting contact ...