4 of 4 Verint Jobs

controlled for all colleague, stakeholders and where appropriate customers. Core Duties/Responsibilities Maintain, enhance, and take ownership of the Knowledge Management platform (e.g., Verint, Edison), ensuring content governance, version control, and compliance with internal and regulatory standards. Oversee the creation, review, and update of knowledge articles, FAQs, decision ...

ServiceNow resolver groups. Oversee telecom and network carrier relationships, ensuring adherence to SLAs and delivery times. Operate and troubleshoot call recording systems such as Verint . Preferred Certifications Cisco CCNP Collaboration Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer ITIL Foundation What We’re Looking For Proven experience ...

deliver results independently as the primary technical contact on a project. Desirable: Experience of migrations or integrations between compliance recording platforms (e.g. Dubber, NICE, Verint). This is a project-based role expected to run until 30th June , with the potential for extension. It's an ideal engagement ...

function at Diligenta. In this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time operational needs. … contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain ...