3 of 3 Verint Jobs

while maintaining quality and programme alignment Nice to Have Experience working within central government or highly regulated environments Exposure to technologies such as Genesys, Verint, Qualtrics, Uptivity, VPI, Satmetrix, or BrandEmbassy Knowledge of wider CXone ecosystem integrations and roadmap capabilities Experience supporting large-scale environments with significant operational scale ...

point of data and analytical expertise alongside performance insight throughout the business. Key accountabilities and responsibilities: Own and develop the divisional use of the Verint workflow system, including configuration, reporting, enhancements and ongoing optimisation Lead the design, production and continual improvement of dashboards and reporting using Power BI, Tableau … ability to translate data into clear insight for non-technical stakeholders Experience managing or mentoring analysts Experience with workflow or workforce management platforms (e.g. Verint) Understanding of mortgage, bridging or property lending operations Experience supporting operational change or digital transformation programmes Exposure to FCA regulated environments and operational risk ...

seasonality. Deep‐diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. Managing mappings, service goals, and overall Verint backend configuration and setup. Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts … workforce management, ideally in a fast‐paced, high‐growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools, with Verint experience preferred. Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). Experience presenting complex data to executive leadership and influencing decision ...