2 of 2 Verint Jobs

Lead Administrator -Voice / Telephony Engineer (MS Teams & Cisco Call Manager)

Hiring Organisation
KBC Technologies UK LTD
Location
Warwick, Warwickshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
Salary negotiable
ServiceNow resolver groups. Oversee telecom and network carrier relationships, ensuring adherence to SLAs and delivery times. Operate and troubleshoot call recording systems such as Verint . Preferred Certifications Cisco CCNP Collaboration Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer ITIL Foundation What We’re Looking For Proven experience ...

Resource Scheduler

Hiring Organisation
Sanderson
Location
Stirling, Stirlingshire, Scotland, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
function at Diligenta. In this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time operational needs. … contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain ...