solutions. Robust data control and governance experience. Effective stakeholder management including director and EMT level. Proven relevant experience in database design, implementation and reporting delivery. Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar. Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge. Extensive data modelling experience. Experience of developing and managing More ❯
solutions. Robust data control and governance experience. Effective stakeholder management including director and EMT level. Proven relevant experience in database design, implementation and reporting delivery. Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar. Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge. Extensive data modelling experience. Experience of developing and managing More ❯
solutions. Robust data control and governance experience. Effective stakeholder management including director and EMT level. Proven relevant experience in database design, implementation and reporting delivery. Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar. Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge. Extensive data modelling experience. Experience of developing and managing More ❯
Stoke Gifford, Bristol, Avon, England, United Kingdom
Sanderson
solutions. Robust data control and governance experience. Effective stakeholder management including director and EMT level. Proven relevant experience in database design, implementation and reporting delivery. Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar. Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge. Extensive data modelling experience. Experience of developing and managing More ❯
Lynch Wood, Peterborough, Cambridgeshire, England, United Kingdom
Sanderson
solutions. Robust data control and governance experience. Effective stakeholder management including director and EMT level. Proven relevant experience in database design, implementation and reporting delivery. Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar. Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge. Extensive data modelling experience. Experience of developing and managing More ❯
activities such as team huddles, training, and workshop sessions. The experience and skills you need to become our Real-Time Workforce Management Analyst: Proficiency with WFM software (e.g., NICE, Verint, Genesys, Aspect, or similar). Understanding of telephony/skill routing. Solid understanding of contact centre metrics (AHT, ASA, service level, occupancy, shrinkage, adherence). Strong analytical skills with More ❯
activities such as team huddles, training, and workshop sessions. The experience and skills you need to become our Real-Time Workforce Management Analyst: Proficiency with WFM software (e.g., NICE, Verint, Genesys, Aspect, or similar). Understanding of telephony/skill routing. Solid understanding of contact centre metrics (AHT, ASA, service level, occupancy, shrinkage, adherence). Strong analytical skills with More ❯
