2 of 2 Verint Jobs

/monthly call volumes, handle times, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict events given changes in operating assumptions. Perform various ...

Desirable Experience Experience working within local government or council environments. Understanding of customer service platforms and case management systems used across councils. Knowledge of Verint CMpro or similar contact centre platforms. Exposure to building reusable automated regression test packs. Experience using AI or AI assisted testing approaches. *Rates depend ...