time communication platforms, such as Microsoft Teams, Cisco CUCM, Skype for Business, BT Trading, IPC Unigy, Cloud9 or other SIP-Based technologies Experience with compliance recording technologies, such as Verint Financial Compliance, Verint 15, Redbox, ASC or NICE Played a key role in accreditation, audits or certifications for cloud platforms such as SOC2 Type II, M365, CSA, ISO27001 More ❯
experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information More ❯
environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications 🎁 Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment More ❯
environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment More ❯
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Kensington Mortgages
environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment More ❯
product releases. Create formal product documentation such as feature sheets and user guides. Contribute to definition and execution of internal processes for delivery and maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale More ❯
product releases. Create formal product documentation such as feature sheets and user guides. Contribute to definition and execution of internal processes for delivery and maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale More ❯
London, England, United Kingdom Hybrid / WFH Options
Verint
level Mid-Senior level Employment type Employment type Full-time Job function Job function Product Management and Information Technology Industries Information Services Referrals increase your chances of interviewing at Verint by 2x Get notified about new Product Manager jobs in United Kingdom . London, England, United Kingdom 5 days ago London, England, United Kingdom 4 weeks ago London, England More ❯
seeks an experienced engineer to add to our client’s high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank’s environment. The position will work as instructed by the client and directly interface with internal support teams/service managers … technical responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client’s regional lead. Approve system requirements … strategy and other activities to ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service-related faults and application of recommended product fixes where appropriate on the Verint Workforce Management platform. Capture and analyze V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set high-level design objectives More ❯
level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Verint by 2x Birmingham, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 day ago City Of Bristol, England, United Kingdom More ❯
MS Excel, Word, and PowerPoint Certifications: Vendor certifications in multiple IDS, ACS, and CCTV systems are mandatory Specific certifications required include, but are not limited to: Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch, Bosch IDS, Hirsch (Identiv), and Intercom Systems AIphone Additional Requirements: Proven experience in the installation of the aforementioned systems Demonstrated ability to establish and supervise More ❯
and communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720) or equivalent. Avaya certifications (ACSS, ACIS) or similar vendor credentials. Experience with compliance voice recording platforms (NICE, Verint, etc.). Familiarity with managed service transitions and frameworks (ITIL, TOGAF). Ability to produce comprehensive migration and transformation reports, diagrams, financial analyses, risk matrices, and executive summaries. #J More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯
communication skills. Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of More ❯