3 of 3 Verint Jobs

Python or R, and data visualisation tools (Power BI, Tableau). - Experience influencing senior stakeholders. - Experience of Contact Centre WFM & Telephony platforms Avaya, Verint, NICE, others. - Strong lateral thinker with the intellectual agility to explore unstructured problems, identify patterns, and generate creative analytical solutions. - High level of accuracy, attention ...

tracing. Strong experience with Avaya platforms including Communication Manager, System Manager, Session Manager, Aura messaging and conferencing, and CMS. CCaaS experience with Five9, NICE, Verint, or similar. Hands-on experience with Teams Phone, Zoom Phone, or other UCaaS platforms. Expertise in SIP trunking, carrier services, number porting and administration ...

Desirable Experience Experience working within local government or council environments. Understanding of customer service platforms and case management systems used across councils. Knowledge of Verint CMpro or similar contact centre platforms. Exposure to building reusable automated regression test packs. Experience using AI or AI assisted testing approaches. *Rates depend ...