4 of 4 Verint Jobs

into operational insight and recommendations. Strong analytical and numerical skills, including workforce modelling and capacity planning. Experience using workforce management systems such as Calabrio, Verint, NICE IEX or equivalent. Ability to influence senior operational stakeholders and challenge constructively. Effective communication and presentation skills. Desirable Experience configuring or implementing workforce ...

adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data ...

marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires ...

optimization. Qualifications 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field. Exposure to Verint Workforce Management or other workforce optimization platforms. Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management. Experience supporting contact ...