5 of 5 Verint Jobs

with the business requirements to incorporate AI & automation for new and more efficient trading workflows for voice broking.**Experience/Competences**Essential* Knowledge of Verint VFC, Redbox, WordWatch and NICE NTR voice recording systems* Detailed understanding of BT Trader voice control requirements, Compliance, Risk and Regulation* Understanding of Trader ...

marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires ...

smooth migration from legacy to AWS platforms while enabling AI-driven enhancements. The role demands 5+ years in trader voice engineering, deep knowledge of Verint, Redbox, WordWatch, NICE NTR, and cloud services, with strong collaboration across IT, compliance and trading teams. #J-18808-Ljbffr ...

automation and process optimization.Qualifications3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.Exposure to Verint Workforce Management or other workforce optimization platforms.Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.Experience supporting contact center operations ...

capabilities to drive transformation, and bringing a human touch to each customer interaction.The Director of Workforce Management will lead the modernization of the Verint Workforce Management platform, transforming how workforce management enables efficient, customer-centric day-to-day servicing. As the Product Owner, this leader will define the strategic … staffing optimization, and operational performance. The role combines strategic leadership with product ownership to drive continuous improvement, platform adoption, and measurable business outcomes.ResponsibilitiesDefine the Verint product vision, strategy and roadmap for workforce management and intra-day staffing.Lead the modernization of the Verint Workforce Management platform to enhance operational ...