11 of 11 Verint Jobs

into operational insight and recommendations. Strong analytical and numerical skills, including workforce modelling and capacity planning. Experience using workforce management systems such as Calabrio, Verint, NICE IEX or equivalent. Ability to influence senior operational stakeholders and challenge constructively. Effective communication and presentation skills. Desirable Experience configuring or implementing workforce ...

adoption of new playbooks or frameworks across different operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints. Coaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality. SQL or Data ...

complex datasets into clear insight, options, risks and commercially grounded recommendations. Proactive, organised, and self-sufficient working style. Desirable Experience with WFM tools (e.g., Verint, Calabrio, ControliQ or similar) Exposure to financial planning and budgeting processes Knowledge of SQL or data querying tools Experience working in high-volume, fast ...

marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires ...

/or Webex Calling LAN/WAN technologies Troubleshooting voice/contact centre issues Virtualisation (VMWare, docker etc.) Voice recording solutions e.g. Nice, Verint PCI solutions Eligible SC Our Package 10% on target annual bonus 25 days Holiday Access to an online private GP 24/ ...

/or Webex Calling LAN/WAN technologies Troubleshooting voice/contact centre issues Virtualisation (VMWare, docker etc.) Voice recording solutions e.g. Nice, Verint PCI solutions Eligible SC Our Package 10% on target annual bonus 25 days Holiday Access to an online private GP 24/ ...

/or Webex Calling LAN/WAN technologies Troubleshooting voice/contact centre issues Virtualisation (VMWare, docker etc.) Voice recording solutions e.g. Nice, Verint PCI solutions Eligible SC Our Package 10% on target annual bonus 25 days Holiday Access to an online private GP 24/ ...

automation and process optimization.Qualifications3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.Exposure to Verint Workforce Management or other workforce optimization platforms.Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.Experience supporting contact center operations ...

optimization. Qualifications 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field. Exposure to Verint Workforce Management or other workforce optimization platforms. Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management. Experience supporting contact ...

seasonality. Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. Managing mappings, service goals, and overall Verint backend configuration and setup. Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts … management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). You possess expertise in WFM software and tools, with Verint experience preferred. You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). You have experience presenting complex data ...

seasonality. Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. Managing mappings, service goals, and overall Verint backend configuration and setup. Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts … management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). You possess expertise in WFM software and tools, with Verint experience preferred. You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). You have experience presenting complex data ...