2 of 2 Verint Jobs in the Midlands

of calls and non-voice contacts such as email and LiveChat operations settings. Key Skills & Experience Will Include: Strong user of a WFM Tool (Verint/Calabrio/Alvaria/NICE). Competent Excel user with experience of producing performance and adherence reports. Exemplary communication skills with the ability More ❯

add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal … design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's … ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change More ❯