WFM Manager / Snr Manager (WFM Optimization Architect)
- Hiring Organisation
- Teleperformance
- Location
- Gateshead, Tyne And Wear, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational ...