and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. The core goal is to deliver Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including … with support changes and adhering to company policies and incident management processes Remotely diagnosing and troubleshooting PC, printer, telephone, mobile (where applicable), VPN, and software issues Possessing knowledge about VirtualDesktop Infrastructure/Citrix environments Researching solutions using available knowledge bases Advising users on appropriate actions Logging all inquiries and incidents Assigning unresolved incidents to appropriate support teams … escalation procedures To be successful, you should have: Management Call Center support experience Associate's or Bachelor's degree in a related discipline or equivalent work experience Previous technical desktop support experience, including MS Office Suite and customer service skills Knowledge of PC hardware and software Flexibility to work various hours and shifts, including holidays Knowledge of call center More ❯
Out in Science, Technology, Engineering, and Mathematics
have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors …/updates and adherence to the Company Policies and Incident Management process Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Possess knowledge about Virtual Desktops Infrastructure/Citrix environment Research solutions using available knowledge base Advise users on appropriate action Log all inquiries and incidents as required Assign unresolved Incidents to appropriate support … escalated via the identified escalation management procedure Qualifications Management Call Center support experience Associate's (or Bachelor's) degree in a related discipline or equivalent work experience Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience Knowledge of PC hardware and software Flexibility in working hours Knowledge of call center More ❯
of our cloud infrastructure and services. Manage and automate cloud operations using tools such as PowerShell, Azure CLI, Azure DevOps, and Azure Monitor. Operate, maintain, and enhance the Azure VirtualDesktop (AVD) environment. Assist in the design and implementation of cloud solutions using Microsoft Azure services, such as virtual machines, storage accounts, networking, security, backup, and disaster More ❯
