Cloud Marketplace 2nd Line Support Analyst
Marlow, Buckinghamshire, United Kingdom
Softcat plc
ll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support or Cloud Service Providers Document all support activitiesand maintain a knowledge base More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: