Barrow-In-Furness, Cumbria, North West, United Kingdom
Henderson Scott
Problem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the … within the IT Infrastructure. Your role as Problem Manager - Completes regular standard tasks following given prioritization. Follows procedural activities described in the Problem Management documentation. Provides the analysis of the aggregate incident data to identify key trends. Collects data for the resolution of the investigated problems and root … for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results. Your profile - Ability of managing virtual teams to deliver Problem Management process and working cross functionally. Ability to develop training material, schedule and facilitate training sessions for internal more »
Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove … Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the Problem Management documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems and root … service performance and supports improvements implementation. • Review and quality check RCA templates. • Proactively monitors the Incidents to identify trends Your profile - • Ability of managing virtual teams to deliver Problem Management process and working cross functionally. • Ability to develop training material, schedule and facilitate training sessions for internal more »
Barrow-In-Furness, Cumbria, North West Hybrid / WFH Options
LA International Computer Consultants Ltd
Configuration Manager) Duration: 6 months SC Cleared Location: Barrow based with 2 days onsite Via Umbrella Oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures … for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers * Assist in in access management in regard to managed area of CMDB. * Audit CMDB data as defined in IT Asset Management Service Description Document * Ensure the integrity … new data managers and trains them on the tool, processes, and standards * Provide training upon request to CMDB users Your profile - * Ability of managing virtual teams to deliver updates to the CMDB * Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. more »
Software Asset & Configuration Management - SACM - 6 month contract (inside IR35) - Cumbria - 3 days onsite - SC Clearance I'm looking for an experienced Software Asset & Configuration Manager for a our public sector client in Cumbria. Due to the nature and the urgency of the role, candidates who have sole … all aspects of Software Assets and Configuration Management requirements, including maintaining the Configuration Management Database (CMDB). Experience of managing virtual teams and ensure accurate updates to the CMDB Strong troubleshooting skills Experience of analysing data and providing reports for quality management and more »
