2nd / 3rd Line IT Support Technician
- Hiring Organisation
- BrightSkye
- Location
- Coatbridge, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service … ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP/SIP/hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services ...