2 of 2 VoIP Jobs in Lanarkshire

Participate in go-live support and early life support activities. Required Technical Skills - Basic understanding of Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor More ❯

but are not limited to: - Backup issues Disk Space issues Anti-virus issues Hardware issues Patch management issues You may also be asked to get involved in comms/VOIP related cases, experience would be preferred but not essential. Key Responsibilities Take 12 cases per day. This figure will fluctuate dependent on the number of issues on the dashboard Communicate More ❯