IT Service Delivery Manager
- Hiring Organisation
- Whitebridge Group
- Location
- Perthshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 592 Daily
Whitebridge is looking for an IT Service Delivery Manager. The role will be picking up BAU Service Delivery Management tasks for our client, including: Operational Service Management Execute day to day operational delivery and performance management. Produce and review KPI/SLA performance reports. Ensure … these reviews. Validate prioritisation, lead operational escalations, and ensure follow up actions. Prevent incident hopping and ensure proper resolver group ownership. Supplier & Commercial Management Manage day to day external supplier performance and relationships. Challenge SLAs and drive continual improvement with vendors. Support contract alignment to service objectives. Service Transition ...