2 of 2 WFM Jobs in Sheffield

contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯

/2026 Location: Sheffield, Hybrid 2/3 days onsite Role purpose/summary Working with a matrix management framework this key role within the Chief Operating Office (COO) Workforce Management Services, will lead development of a new product. ComPass is a central catalogue of information, the type of information first, guiding consumers to a golden repositories , system or processes More ❯