Senior Client Success Manager – B2B SaaS Fintech
- Location
- Greater London, England, United Kingdom
achieve time-to-value, complete activation milestones, and establish healthy adoption patterns Manage a portfolio of accounts with structured governance, regular reviews, CRM notes, management reporting, sentiment tracking, risk assessment, and long‐term planning Assess platform utilisation, identify risks to GRR, and proactively drive corrective action Develop expertise … jurisdictions, and new offices Contribute to NRR performance through strategic account growth plans Translate client feedback and use cases into actionable input for Product Management and Product Specialists Champion improvements, new features, and automation opportunities Leverage AI‐driven tools, platform automation, and internal productivity capabilities to reduce manual work ...