Customer Success Specialist
Tunbridge Wells, Kent, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Gerrard White
portfolio of SME accounts with a focus on retention, renewals, and satisfaction. Identify upsell and cross-sell opportunities in collaboration with the Account Management team. Run scalable success programs (webinars, playbooks, success toolkits). Track key success metrics including adoption, renewals, NPS, and churn. Partner with Marketing to develop case studies, testimonials, and customer stories. Be the trusted point of More ❯
Employment Type: Permanent
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