who understands how to provide hands on support/troubleshooting of the network where required. Purpose of the Role The Head of IT is responsible for providing comprehensive IT
services to support academics, staff, students, and visitors across the College, while managing the institution's computer systems and network infrastructure. This role demands adaptability to the rapid evolution of … emergency support needs. Key responsibilities of the role include: 1. IT Support Providing day-to-day support to all user groups-staff, students, academics, and visitors-through troubleshooting, helpdesk
services, and ensuring the smooth operation of all systems. 2. System and Network Management Overseeing the administration of computer systems, servers, and network infrastructure to ensure optimal performance, security, and … resources align with institutional goals and objectives. 5. Flexibility and Crisis Management Adapting to changes in the academic calendar, emergencies, or periods of peak usage. This includes ensuring IT
services are maintained during critical times, such as exams, deadlines, or unforeseen issues. 6. Security Implementing and managing robust security protocols to protect systems, networks, and data. This includes overseeing
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