2 of 2 WebEx Jobs in Wakefield

fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer … call queueing, ACD distribution, agent-working). Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools ...

based communication platforms, helping service providers and enterprises gain actionable insights from their telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include … hands-on in design and coding. Desirable Skills & Experience Experience with call/contact-centre analytics, Microsoft Teams Graph API, or telephony platforms (BroadWorks, Webex Calling). Knowledge of data governance, model ethics, and MLOps practices. Exposure to data visualization and predictive analytics for customer-experience metrics. Advanced degree ...