wide range of IT environments. Primary technology focus is Microsoft 365 - but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person. … experience dealing with multiple clients and/or sites in a similar MSP environment. Excellent customer service skills and experience. Excellent understanding and support experience of Microsoft 365, Windows Server , Active Directory, Windows10/11, IP Networking, Firewalls, Broadband Services. Full driving license and own vehicle. Preferable Requirements: Experience of hardware from HP More ❯
Bournemouth, England, United Kingdom Hybrid / WFH Options
Protect Line
Supporting general office infrastructure, including desk wiring and network connectivity. What Makes You Our Perfect Match? Demonstrable experience in an IT helpdesk or support role. Strong understanding of MicrosoftWindows operating systems (Windows10/11). Familiarity with Microsoft Office 365 administration and common applications (Outlook, Word, Excel, Teams). Ability to troubleshoot More ❯
staff and students, ensuring smooth day-to-day IT operations. Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary. Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS). Manage and track IT assets, licences, and documentation to ensure accuracy and compliance. Support cloud and on-premises platforms … organisation. Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly. About You Proven experience providing 1st & 2nd line technical support. Strong troubleshooting skills across Windows10/11, Microsoft 365, and network systems. Familiarity with Azure AD & Intune. Excellent communication and customer service skills, with a calm, proactive approach. Strong attention to More ❯
of personal motivation Professional approach to working with individuals both internally and external to the organisation Knowledge & Experience Essential Experience of following documented processes Experience of working with Windows10 and Microsoft Office software Experience of working in a customer focussed service Experience of managing and prioritising own workload to meet targets Desirable Experience of setting More ❯
you’ll be working: It is a Bournemouth based contractual opportunity, Band 2 engineer. No Sponsorship provided for this role. Band 2 Tenure -Dispatch & Backfill engineer Job Description Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. · Mobile device management including IOS and … Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. · Proven analytical, troubleshooting and problem-solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLA’s. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours and More ❯