4 of 4 Windows 10 Jobs in Hertfordshire

able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office ...

Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations across Windows and Microsoft-based platforms, acting as a key escalation point for technical incidents, and taking ownership of issues through to resolution. You will work … adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems Act as a key escalation point for complex incidents from 1st line, taking ownership through ...

support via phone, email, and ticketing system Logging, triaging, and resolving 1st line support tickets within agreed SLAs Providing user support for Windows 10/11, Microsoft 365, Outlook, and Azure AD Troubleshooting hardware, software, and basic network issues (LAN/WAN, Wi-Fi, printers) Performing … client relationships Key Skills & Experience: Previous experience in a 1st Line/Service Desk role (MSP experience preferred) Strong knowledge of Microsoft environments (Windows, O365, Active Directory) Familiarity with ticketing systems and remote support tools Excellent communication and customer service skills A proactive, problem-solving mindset with ...

hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenters technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable ...