and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
You'll diagnose, fix, and document-fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What you'll do Troubleshoot Windows10/11, Microsoft 365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD. Image/deploy devices via Intune/Autopilot; handle joiner/mover …/leaver tasks. Tackle networking basics (DNS/DHCP, VPNs, switches, Wi-Fi) and light server work (Windows Server, Hyper-V/VMware). Deliver mini-projects: hardware refreshes, Wi-Fi upgrades, small site moves. Own tickets end-to-end, hit SLAs, and keep crystal-clear comms. What you'll bring 2nd line/Field experience (MSP or More ❯
an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. More ❯
e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days More ❯
