Service Desk Analyst
- Hiring Organisation
- Wolviston Management Services
- Location
- Middlesbrough, North Yorkshire, United Kingdom
- Employment Type
- Permanent
side, remote, and phone-based) Log, manage, and resolve tickets via the service desk system in line with SLAs Support Microsoft technologies including: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Active Directory (user accounts, groups, permissions) Azure AD (basic administration) Diagnose and troubleshoot … Experience Previous experience in a Service Desk/IT Support role (L1 or L2) Strong working knowledge of the Microsoft stack Experience supporting Windows-based end-user environments Understanding of Active Directory and basic networking concepts (DNS, DHCP) Confident communicator with a strong customer-service mindset Ability ...