4 of 4 Windows 10 Jobs in Tyne and Wear

resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining … trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of: Windows 10 & 11 Microsoft 365 Active Directory Azure AD Intune & Autopilot ServiceNow or similar ticketing tools Experience managing support tickets and working ...

resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining … trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of: Windows 10 & 11 Microsoft 365 Active Directory Azure AD Intune & Autopilot ServiceNow or similar ticketing tools Experience managing support tickets and working ...

maximise first-time resolution rates. Maintain accurate ticket records and ensure clear communication with users. Technical Support Troubleshoot issues across Microsoft 365, Windows, Entra ID (Azure AD), Intune and networking environments. Support device deployment and configuration using Intune and Autopilot. Administer Microsoft 365 services including Exchange Online, SharePoint … Strong technical documentation skills. Technical Skills Microsoft 365 (Exchange Online, SharePoint, Teams) Entra ID (Azure AD) and Active Directory Intune/Endpoint Manager Windows Server and Windows 10/11 Microsoft Security technologies (Defender, Conditional Access, Identity Protection) Teams Telephony Networking fundamentals including ...

resolving complex infrastructure issues and managing escalations. Experience with virtualisation technologies, including VMware and Azure IaaS. Strong Microsoft technology experience, including: Microsoft 365 Windows Server Microsoft Azure Microsoft Entra ID SQL Server Windows 10 & 11 Good understanding of networking concepts and infrastructure services. Experience ...