Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving … troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting. Role & Responsibilities: Provide hands-on support to end users upgrading from Windows10 to Windows 11. Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating … documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential Skills & Requirements: Solid experience supporting Windows10/11 desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Hunter Bond
Job title: Desktop Team Leader - Trading Client: Elite FinTech/HFT Firm Salary: £90,000-£140,000 + Bonus Location: London/Hybrid Skills: Windows10/11, Windows Server, Office365, Azure, PowerShell, People Management The role: My client are seeking an Engineer turned Manager to Lead a globally dispersed Desktop Support team, in … candidate will stem from a similar environment Essential skills: Experience running a team of Support/Desktop Analyst’s Broad 2nd Line Support experience Strong Microsoft orientated skillset – Windows10/11, AD, Office365 etc. Ability to communicate at all levels Strong experience with PowerShell Please apply ASAP for more information. More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Soldo
the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform … someone who must have Commercial experience in a customer-facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and MacOS experience is highly desirable. Experience administering JAMF to More ❯
smoothly. This is a hands-on technical position that also gives you the chance to shape processes, documentation, and service improvements. Key Responsibilities Provide 2nd-line support for Windows10/11 and some macOS users Resolve escalated tickets from 1st Line and own issues through to completion Troubleshoot and support networking (WiFi, LAN, VPN, firewalls … You Bring At least 2 years’ experience in a 2nd-line or similar IT support role (MSP background is a bonus but not essential) Strong troubleshooting skills across Windows10/11 and macOS In-depth, hands-on experience with Microsoft 365 (Office 365 Admin Centre, Azure AD, Exchange, Teams, Intune/SharePoint) Solid understanding of More ❯
EC2, ECS, S3, ALB, Terraform, RDS, and Backups. 2–5 years of experience in IT support or systems administration (a startup or fast-paced environment a plus). Windows10, macOS, iOS, Desktop, Hardware, PC imaging, Windows10, Imaging, Active Directory, Help Desk Management. Familiarity with SaaS tools (Google Workspace, Okta, Zoom More ❯
desk activity and project-based improvement work. Key responsibilities: Provide hands-on 1st and 2nd line support to business users across all levels of seniority Support Microsoft 365, Windows10/11, Active Directory, and Exchange Online environments Manage incidents, requests, and access control through the ITSM platform Assist with joiners/movers/leavers processes … Skills & Experience 1-3 years' experience in a service desk or IT support role Proven ability to deliver support in financial services or corporate environments Strong knowledge of Windows10/11, O365, Active Directory, and Exchange Online Exposure to Intune, DNS, DHCP, and Group Policy desirable Excellent communication skills and the ability to stay composed More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
Responsibilities: Provide L2/L2.5 level support for end-user issues via call, email, or chat. Troubleshoot and resolve issues related to desktop/laptop hardware, operating systems (Windows10/11/macOS), and applications. Ensure timely prioritization and escalation of incidents to internal and external stakeholders. Act as a single point of contact for … banking and high-profile clients. Exhibit strong professionalism and customer service skills in all interactions. Required Skills : Strong knowledge of desktop/laptop hardware and desktop operating systems (Windows10/11/macOS). Experience providing L2/L2.5 support in enterprise environments. Proficiency in remote desktop support tools and enterprise ticketing systems. Hands-on More ❯
day-to-day support for client users – remotely and on-site Troubleshoot desktop, laptop, printer, and mobile issues Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) Assist with Windows Server, Active Directory, and user administration tasks Help deploy and manage Microsoft Intune and basic Azure AD setups Work with networking technologies (basic DNS, VPNs, firewall rules) Document resolutions … Looking For 1–3+ years’ experience in an IT support role (preferably within an MSP or multi-client environment) A good understanding of: Microsoft 365 (Outlook, Teams, SharePoint) Windows10/11 and basic Windows Server admin Active Directory/Entra ID (Azure AD) Basic networking concepts (DNS, VPN, firewalls) Strong communication and customer More ❯
resolve complex hardware, software, and networking issues. Escalate and work closely with 3rd Line engineers or vendors where necessary. Support and maintain the full Microsoft technology stack, including: Windows10/11 and Microsoft 365 Azure AD, Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online … 2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector environment. Technical Skills: Strong knowledge of Microsoft 365, Azure AD, Exchange and Windows Server environments. Experience supporting desktops, laptops, and mobile devices (Windows, iOS). Understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs). Familiarity with remote monitoring tools, ticketing More ❯
City of London, London, United Kingdom Hybrid/Remote Options
McCabe & Barton
composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment … troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing server performance, coordinating patching schedules, and responding to infrastructure alerts whilst minimising user More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Provn
hardware setup, office technology needs, and light infrastructure tasks Contribute to improvement work, small projects, and ongoing operational enhancements Core Technologies Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive) Windows10/11, Active Directory, Azure AD/Entra ID Intune/Endpoint Manager for device and policy management PowerShell for task automation Networking fundamentals (VPN, DHCP More ❯
Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity MicrosoftWindows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows10, 11 Operating System Support Apple OS More ❯
maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop). Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security. Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent ) for unified endpoint management (UEM) and mobile device management (MDM … experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in MicrosoftWindows10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms). Proven experience More ❯
escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and … Ensure compliance with ITIL processes and SLAs. What We’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service More ❯
IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: MS Office 365 Suite (Outlook, Word, Excel, PowerPoint) Windows10 Mobile Devices – iOS & Android Active Directory Users & Computers/Azure AD Basic understanding of networks (LAN, WAN, WAP, Cloud, IP) Desirable: Microsoft Exchange Administration Centre MicrosoftMore ❯
aspects of IT service delivery. What We’re Looking For Experience working in an IT service environment delivering front-line support. Strong technical knowledge of desktop support, including Windows10 and related hardware. Understanding of Microsoft Server environments (2016+). Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration. Experience supporting Microsoft 365, Azure More ❯
initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across the region and escalate complex issues where needed Technical Environment: Windows10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors More ❯
and AV/VC technologies. Manage incidents and requests via ServiceNow. Experience Required: 5+ years’ experience in enterprise IT support, ideally within buy side finance. Strong knowledge of Windows10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware. Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools. Excellent communication skills, with proven More ❯
judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows10/11 Active Directory/Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop More ❯
IT teams and vendors to resolve complex issues promptly. Required Skills & Experience Proven experience in IT Support, Desktop Support, or A/V Support roles. Strong understanding of Windows10/11 , Microsoft 365 , and Active Directory . Hands-on experience with Audio/Visual setup and troubleshooting (Teams Rooms, Zoom Rooms, or similar). Excellent More ❯
members and third-party suppliers where necessary IT Service Desk Analyst/Technical Support Analyst Attributes/Skills: • EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL • Knowledge of Windows10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT More ❯
Technologies: Proficiency with the Microsoft stack, including Office 365 (administration and support). Hands-on experience with Active Directory (user account management and support). Strong understanding of Windows10/11 operating systems (administration and troubleshooting). Excellent communication and interpersonal skills. Proven ability to engage with users at all levels of the business. Apply More ❯
wide range of technologies, contribute to strategic projects, and make an immediate impact within a high-performing team. The ideal candidate should have strong experience with Microsoft technologies (Windows10/11, Intune, Active Directory, Exchange Online), Azure advanced services (Functions, Logic Apps, Automation, Networking), scripting and automation (PowerShell, Python, or Bash), and infrastructure-as-code More ❯