1st Line Technical Support Analyst (Technical Support Engineer)
- Hiring Organisation
- iglu
- Location
- City Of London, England, United Kingdom
technical support via our busy Service Desk Collaborate with 2nd Line Engineers on complex issues Perform software builds, hardware fixes, and upgrades on Windows and Apple devices Provide on-site support when needed Maintain clear, professional verbal and written communication with clients Ensure all tickets are updated … Line support role (MSP experience a plus) Strong customer service and communication skills Proficiency in: Apple and Windows desktop operating systems Microsoft Windows Servers, Exchange, Office 365 Active Directory, Windows 7–10, Microsoft Office Hardware builds, Apple products, basic networking (IP, DHCP ...