Customer Support Specialist
Greater Reading Area, United Kingdom
Point of Rental Software
/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS. Performance Providing telephone and email support to external customers and colleagues providing an … Policy Participating in testing of new releases of Syrinx products Key Skills Required Languages: English Preferred Languages: French and/or Spanish Experience in 1st Line Support or Server Support role Fast learner Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating … Systems is all an advantage Windows server shares and permissions A successful track record in application support Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP A strong knowledge of Microsoft environments and have proficient problem-solving skills Good customer service skills and confidence on the phone Enthusiasm for technical challenges A strong More ❯
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