1st Line Support Engineer - GBP 28000
Preston, Lancashire, North West, United Kingdom
Nextech Group Limited
IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches … networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. Project Support Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding … to long-term IT strategy. Stay up to date with emerging technologies and participate in training programs to develop your skills. Key Skills & Experience: Essential: * Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy. * Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). * Experience in More ❯
Employment Type: Permanent
Salary: £28,000
Posted: